RANGE/WHERE FROM/BENEFITS?

We have deliberately opted for a large assortment (more than 500,000 items) so that the customer has enough choice.

Some in our own stock and some only on order. This is also to keep prices lower for you as a customer. You can see the expected shipping indications for each item, which is indicated under the prices.

SUPPLIER/WHERE?

This one is located in China. (And no, not Ali 🙂 ) Why China? So that we can offer products cheaper to the customer in this way and shopping remains affordable.

QUALITY?

Yes, of course! Is a requirement for us! But, we need your help for this! 😉

So are there any complaints about you/an article? Please notify us! Items that are frequently complained about are removed from our range.

ADDITIONAL IMPORTATION COSTS/VAT 21% FROM THIS YEAR?

No! We will take care of these costs, don’t worry. The price you see on our site includes / No further costs.

DROPSHIPPING?

No!

Dropshipping is namely: Supplier abroad ships directly to the customer, with possibly. import costs and VAT for the customer’s account.

In this case, WE order from our (regular) supplier. First send everything to us (NL) and we to you/the customer. So with all the additional costs for OUR account.

ADVANTAGES?

WHAT ARE THE ADVANTAGES FOR YOU TO ORDER FROM US INSTEAD OF ORDER YOURSELF AT A FOREIGN SHOP?

1: Dutch customer service

2: No import fees

3: Dutch (EU) warranty conditions

4: Returning is cheaper in/to NL than abroad

5: No additional other costs such as VAT and Customs Fee etc.

IN STOCK:  

WHAT DO WE HAVE IN STOCK AND HOW CAN I SEE THIS?

1-2 WORKING DAYS (BEFORE SHIPPING) WILL BE UNDER THE ARTICLE PRICE.

We ship partly from our own stock. This ensures fast shipping.

Shipment within 1 to 2 working days with the shipping method/lot of your choice. (Provided! Ordered before 17:00 and order complete)

NOT IN STOCK/ON ORDER:

WHAT DO WE DON’T HAVE IN STOCK/WHAT IS A “TO ORDER ITEM” AND HOW CAN I SEE IT?

5-10 WORKING DAYS (BEFORE SHIPPING) WILL BE UNDER THE ARTICLE PRICE.

We only deliver this part of the articles from order. So we order especially for you from the supplier.

On average, we take the 10th working day as the expected dispatch date as the starting point in the order confirmation.

Expectation: So can be shipped 1 to 3 working days later, but also 1 to 3 working days earlier.

NB! We only give indications. Is it unexpectedly delayed from the supplier and/or carriers?
Then you will receive an update with a new shipping indication.

CANCEL:

Cancellation of Out of stock/On order items  is possible. possible, however, with a 15% cancellation fee.

Items are specially ordered for you and cannot be canceled at the supplier.

However, if shipping from us (for whatever reason) is not forthcoming, there is of course the option to cancel after 30 days. We will also provide you with this option in a (possible) 2nd update.

(Except for larger purchases of items and quote-based orders)

PAY ATTENTION! RETURNS WILL BE CHARGED 25% FOR SPECIALLY ORDERED ITEMS WITH AN AMOUNT OVER 250 EUROS!
THESE ITEMS ARE EN. ORDERED SPECIALLY FOR YOU.

REPAIR PARTS GSM/IPADS/TABLETS ETC.:

We also sell many repair parts. The tools are NOT supplied as standard from the supplier. Only from us FREE while supplies last.

The supplier also advises (and we) to have the repair carried out by an authorized installer/repairer. Special warranty conditions.

FREQUENTLY ASKED QUESTIONS?

A QUESTION ABOUT YOUR ORDER?

Please take a look at the “FREQUENTLY ASKED QUESTIONS” first.

This is because your question (and answer) is often already included. Do you still have a question or is your question not listed here?

Just send us an email by using the contact form. Explained below how:

CONTACT?

CONTACT FORM:

You can reach us by asking a question via the contact form with the subject of your choice.

AUTO-REPLY:

NB! The answers to this are automatic replies. Why? So that you will in any case receive an answer / information quickly.

REPLY TO OUR AUTO REPLY:

However, so that this answer does not always fully match, we will and can also explain/answer your question personally. How? You can then reply to your received auto-reply.

Or send an email with your order number (or 4×0000 if no order number) to: customer [email protected]. We will try to answer your question within 48 hours. On working days (Mon-Fri: 9-17).

SPAMBOX! MAILED, BUT NO ANSWER?

But, have you not received an answer after approx. 2 working days/48 hours? Please email us again. Maybe something will go wrong. CHECK YOUR SPAMBOX ALSO!

Could be due to, for example, 1 of these 2 reasons: 1: Our e-mail/reply ends up in your spam box and/or  2: Your e-mail address is not correct.

We can report you in 99% (sorry not 100, are not perfect 🙂 EVERY CUSTOMER! is answered!

TIP!

Also keep a close eye on our website, because often before the appearance of the latest devices and hypes, we already supplement our range with brand new, accompanying articles.

THE JEVY WEBSHOPS TEAM WISH YOU HAVE A FUN SHOPPING ON THIS WEBSHOP! HAVE FUN! 🙂